Refund Policy

1. Payment confirmation

A payment is considered received only after the payment provider confirms it and our system records the payment successfully.

2. Failed, duplicated or reversed payments

If a payment fails, is duplicated, or is later reversed by the payment provider, the relevant payment state is handled according to the provider's transaction status. Please contact us if you believe money was debited but your order is not showing the correct payment status.

3. Service not fulfilled

If we are unable to fulfil a paid order because of a technical or service-side failure, contact us with the application or payment reference so the issue can be reviewed and an appropriate refund can be processed where applicable.

4. Requests for a refund

Refund requests should be raised promptly with the relevant payment or application reference. Refund timing may depend on the payment provider and banking system.

5. Third-party processing

Razorpay or another payment provider may apply its own transaction, reversal and refund processing rules. We do not control banking settlement times.

6. Contact

For a refund or payment issue, use the Contact page and provide the payment or application reference. Do not send your card number, CVV, UPI PIN or banking password.